Refund Policy
Last updated: June 08, 2025
1. Introduction
Thank you for choosing ProxyVault for your proxy API needs. This Refund Policy outlines our guidelines regarding refunds for our services.
By purchasing a subscription to our services, you agree to be bound by this Refund Policy.
2. Service Usage Policy
Our services are activated immediately upon subscription. Service usage includes:
- API access with your credentials
- API key generation
- API requests to our endpoints
As we allocate resources specifically for your use, refunds are limited after service activation.
3. Refund Eligibility
You may be eligible for a refund only under the following specific circumstances:
- If you have purchased a subscription but have not used any of our services as defined above
- If you have been accidentally charged multiple times for the same subscription period
- If our service has been completely unavailable for an extended period (more than 24 consecutive hours) and we have been unable to provide an alternative solution
All refund requests will be reviewed on a case-by-case basis.
4. Refund Process
If you believe you are eligible for a refund:
Contact Us
Contact our support team at [email protected] within 48 hours of the purchase
Provide Details
Include your account email, the reason for your refund request, and any relevant details
Review
Our team will review your request and respond within 5 business days
If approved, refunds will be processed back to the original payment method used for the purchase, and may take 5-10 business days to appear on your statement, depending on your payment provider.
5. Subscription Cancellations
You may cancel your subscription at any time to prevent future billing. Cancellation of your subscription:
Will not result in a refund for the current billing period
Will prevent any future automatic renewals and charges
Will allow you to continue using the service until the end of the current billing period
To cancel your subscription, log in to your account dashboard and select the cancellation option, or contact our support team for assistance.
6. Promotional Subscriptions and Free Trials
No refunds are provided for promotional subscriptions or free trials. If you upgrade from a promotional offer or free trial to a paid subscription, the standard refund policy applies to the paid portion.
7. Payment Disputes and Chargebacks
If you have any payment concerns, please contact us directly first so we can resolve your issue efficiently.
Filing payment disputes without contacting us may affect your account status.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us: